Terms of Service

Definitions

"Service" means the Coachalyst mobile, desktop, and web products and related APIs. "Account" means your Coachalyst account, used to access the Service. "Subscription" means a paid tier you purchase. "Coach" means a user with a trainer-tier subscription. "Client" means a user assigned to a Coach's roster who receives coaching through the Service. "Content" means anything you upload, enter, or share through the Service.

Eligibility and account registration

The Service is intended for people aged 16 or older. Capacity to consent to data processing and legal capacity to enter a contract must be assessed separately. For people under 18, any required declaration or approval by a legal representative must be validly provided; the young person’s own confirmation does not replace required evidence.

Paid features require an Account with accurate and current details. You are responsible for taking reasonable care of your credentials. Notify security@coachalyst.com if you suspect unauthorised access. Only one free Account per person is intended.

OPEN BEFORE APPROVAL: Age checks, necessary evidence of representation and permitted markets for minors must still be defined and technically verified.

Public food contributions, correction suggestions and product photos for the shared catalogue are only available from age 18.

The Service

Coachalyst supports recording and analysing training, nutrition, progress and coaching relationships. The agreed service scope is defined by the offer provided before conclusion. Statutory obligations to supply conforming digital products and necessary updates remain applicable.

This draft gives no general right to remove agreed paid features at our discretion. Further changes require a valid basis and must comply with statutory information, cost and termination requirements. Using hosting, payment or store providers does not create a blanket exclusion of liability; section 15 applies.

Subscriptions and tiers

The particular service scope, total price, billing cycle and term presented before purchase determine the agreement. A later website price-list change does not automatically amend an existing contract:

• Personal Pro, for users who train themselves: €9.99 per month or €99.99 per year, VAT included.
• Coach: €39 per month or €390 per year, up to 25 active clients, one trainer account.
• Pro: €119 per month or €1,190 per year, up to 75 active clients, one trainer account.
• Studio: €249 per month or €2,490 per year, several trainer accounts, unlimited active clients within the fair-use limit in section 6.
• Enterprise and White Label: scope and price by individual agreement, on request.

Coach, Pro and Studio prices are net and exclude VAT. Personal Pro prices include VAT. On the annual plan you pay ten monthly rates for twelve months.

Renewal and cancellation follow the rules validly agreed before conclusion and mandatory law. Where section 309 no. 9 of the German Civil Code applies, tacit renewal after the initial term must be for an indefinite period with a cancellation notice period of no more than one month. This does not authorise automatic commitment to a new annual term or an arbitrarily changed price.

OPEN BEFORE APPROVAL: Plan names, limits and renewal behaviour must be checked against the actual offers and every purchase channel. Required cancellation routes must be available and accurately described before publication.

Billing and payment methods

Web purchases are processed by Paddle, acting as Merchant of Record. This covers every Coach, Pro and Studio subscription, and Personal Pro when you buy it on the web. Paddle is your contractual counterparty for the payment, collects and remits VAT in your jurisdiction, and issues the invoice.

Personal Pro can also be bought inside the app. There the purchase is handled by Google (Google Play) and, once available, Apple (App Store); their terms apply in addition. The price is the same in every channel.

Personal (consumer) prices are shown in EUR including applicable VAT. Coach, Pro and Studio (business) prices are shown net; VAT is added at checkout where applicable. Card and banking details are handled by our payment providers; we never receive or store full card numbers.

Client caps, trainer accounts and fair use

Coach covers up to 25 active clients, Pro up to 75. An active client is any client assigned to your roster and not archived; archived clients do not count.

Coach and Pro are designed for one trainer account. If several trainers need their own logins in the same workspace, Studio is the right tier.

Studio has no fixed client cap but is subject to a fair-use limit of 500 active clients. If that limit is exceeded on a sustained basis, we will get in touch and offer you an Enterprise agreement.

If you exceed the cap of your tier, we will ask you to move to the matching tier and give you at least 30 days before we restrict the creation of further clients.

Free trial and right of withdrawal

Coach, Pro and Studio start with a free trial of 14 days. No payment details are required. If you do not subscribe by the end of the trial, access to paid features ends automatically and nothing is charged.

Personal Pro on the annual plan starts with a free trial of 7 days, for new customers without a previous Personal Pro subscription. The monthly plan has no trial.

Note for consumers in the EEA: your statutory right of withdrawal for distance contracts remains unaffected. For purchases through Google Play or the Apple App Store, the refund policies of the respective provider apply in addition.

Statutory rights

Statutory withdrawal, defect, price reduction, termination and refund rights apply independently of any voluntary guarantee. They do not end after 30 days or depend on a discretionary goodwill decision. Starting to use the app does not automatically extinguish a statutory withdrawal right. The conditions differ, in particular, between ongoing digital services and the supply of digital content.

OPEN BEFORE APPROVAL: The complete withdrawal notice, model form and correct recipient for each contract and purchase channel must be settled. This section alone is not a complete withdrawal notice.

Money back on the annual plan

Every annual plan carries 30 days money back. Write to support@coachalyst.com within 30 days of purchase and we refund the amount paid in full, no questions asked. Web refunds are processed by Paddle.

Monthly plans are not covered by this. You cancel them at any time, effective at the end of the current period.

Statutory withdrawal, defect, price reduction, termination and refund rights apply independently of this voluntary guarantee. Different store rules do not automatically remove a guarantee obligation validly undertaken by Labonde. Access to a service actually refunded may end for the future; other acquired rights do not automatically lapse.

Your content

Private content

For private diary entries, health data, body photos, personal meal photos and chats, you grant us only the non-exclusive rights necessary for your chosen use of the Service. These include storage, transmission, backup and technically necessary adaptations. A coaching connection does not constitute blanket authorisation to share all health data. The continuing catalogue licence below does not cover this private content.

Contributions to the shared food catalogue

The following conditions apply to the specifically identified food entry, correction and selected product photos you expressly submit to the shared catalogue under these contribution terms. A preselected public setting alone or the mere purchase of a subscription does not replace that agreement. Existing contributions remain subject to the rights previously validly agreed unless a new agreement is concluded.

Labonde Software Ltd offers you the following contribution agreement in full before submission. You accept it by expressly confirming it for the specifically displayed content and submitting that content. You receive the agreed version and a confirmation. Acceptance of content for publication may additionally involve editorial review; no right to publication arises.

To the extent you can grant the necessary rights, Labonde receives a non-exclusive, worldwide licence for the duration of the applicable statutory protection for the known uses described below. You retain your rights in your own protected descriptions and photos and may continue using, publishing and licensing them to others.

For operating, developing, marketing and licensing the food catalogue, Labonde may store, reproduce, technically and editorially adapt, crop, translate, extract and structure content, combine it with other catalogue data, distribute it digitally and in print, and make it publicly available. This includes apps, websites, catalogue products, database interfaces and advertising for those offerings. Within this scope, you authorise transfer of these rights and the grant of further non-exclusive licences to service providers, distribution partners, catalogue licensees and successors. Unknown types of use and training general-purpose AI models are not included by a blanket grant.

Contributions are submitted voluntarily without separate contractual remuneration. Mandatory statutory remuneration, participation, information, revocation and other protective rights remain unaffected. The lawfulness of this remuneration arrangement and the other licence terms must be reviewed before this draft is used. Your authorship and protected moral rights remain unaffected; there is no blanket waiver of attribution. For the specific contribution, you expressly choose anonymous publication or credit under a name or pseudonym you provide. This choice is recorded with the contribution; your profile name is not published automatically.

For contributions included in the shared catalogue, rights validly granted continue independently of your account or subscription. Account deletion or cancellation alone does not terminate this licence. Statutory termination rights, data protection rights and third-party rights remain unaffected. If a contribution is finally rejected and not included in the catalogue, authorisation for further exploitation ends; only limited retention necessary for evidence or legal defence on an appropriate legal basis remains possible. We are not obliged to keep a contribution published permanently.

Individual facts such as nutritional values, quantities and barcodes do not become Labonde's exclusive property under these terms. Labonde reserves its own database rights where the statutory conditions are met. Third-party trademarks, packaging designs and other third-party rights are not transferred. Submit only content for which you can actually grant the necessary rights; confirming a declaration does not by itself authorise third-party photos or material taken from other databases.

Other community content

For other community content you expressly share, such as recipes outside a separately agreed catalogue contribution, only a non-exclusive licence to display it within the Service and include it in other users' personal entries applies. The special continuing catalogue licence does not automatically extend to such content.

Data protection and third-party rights

A content licence does not replace a legal basis for processing personal data. Private or public content containing personal data remains subject to applicable law. Removing a name or account identifier alone does not reliably anonymise it. Statutory rights to withdraw data protection consent, rectify data and obtain erasure remain unaffected. Do not upload other people's health records or identifiable people to the public catalogue without appropriate authorisation. Report infringing content or personal data to privacy@coachalyst.com.

Statutory limits following termination and special cases

The continuing licence does not permit use prohibited by mandatory law following termination or withdrawal. Where those provisions apply, we cease further use unless a statutory exception applies. Statutory rights to receive your content free of charge in a commonly used machine-readable format remain unaffected. Inclusion of an individual photograph in the catalogue does not by itself establish such an exception.

Public food entries, correction suggestions and product photos for the shared catalogue may only be submitted by people aged 18 or over. Private app use remains available from age 16. Catalogue submissions require an eligible date of birth in your profile; submissions are unavailable without a date of birth. This profile check is not verified identity.

This agreement does not replace or extend rights in existing catalogue data or images from third-party sources. Their licence conditions and attribution requirements continue to apply when entries are supplemented or corrected.

Coach-Client relationships

Coaches and studios enter into their coaching agreements with clients themselves. Their own service promises, prices and professional duties remain their responsibility; Labonde remains responsible for its own legal and contractual duties. Where Labonde processes client personal data on their behalf, a separate, complete data processing agreement is required before that processing.

Ending a coaching relationship, withdrawing data-sharing permission and requesting erasure are different actions. Ending the relationship does not automatically erase records already lawfully held by the coaching business. Its processing bases, permitted further retention and contact details must be explained in its privacy information. Access restrictions for every coaching and administrative role must be confirmed before approval of this draft.

Acceptable use

You agree not to:

• Reverse engineer, decompile, or extract source code from the Service beyond what is expressly permitted by law.
• Use the Service to violate any law, third-party rights, or another user's privacy.
• Upload malware, spam, harassment, illegal, or sexually explicit content involving minors.
• Attempt to bypass rate limits, client caps, or security controls.
• Automate account creation or scrape the Service without written permission.
• Resell or repackage the Service without a White Label or Enterprise agreement.

We may suspend or terminate Accounts that violate this section.

Intellectual property

The Service, including the software, design, logos, and documentation, is owned by Labonde Software Ltd and its licensors and is protected by copyright, trademark, and other laws. "Coachalyst" is a trademark of Labonde Software Ltd. Nothing in these Terms grants you any rights in our intellectual property other than the limited right to use the Service.

Health and medical disclaimer

Coachalyst is intended to support personal fitness recording and organisation. Its calculations do not replace medical advice, diagnosis or treatment and must not be understood as established medical findings. Regulatory classification depends on actual functionality and product claims; this wording alone does not determine it.

Consult a qualified professional about health questions, particularly during pregnancy or where you have medical conditions or take medication. In an emergency, call the local emergency number. Our liability is governed by section 15; this health notice does not restrict claims for injury to life, body or health.

Defect rights and updates

Statutory defect rights apply to the services supplied. This draft does not impose a blanket exclusion through wording such as “as is” or “as available”. For digital products, statutory rights to conforming supply, necessary updates, remedies and, where applicable, price reduction, termination and damages remain intact. An additional guarantee does not replace these rights.

Limitation of liability

Our liability is governed by applicable law. This draft imposes neither a blanket cap of €100 or annual fees nor a general exclusion of data loss, consequential or other damage. In particular, liability for intent, gross negligence and culpable injury to life, body or health is not limited. No other clause of this draft creates a conflicting exclusion of liability.

Any separate business-to-business liability provision would need to be specifically drafted, legally reviewed and validly agreed; none is presumed here.

Termination

Subscription cancellation, statutory withdrawal from a contract, withdrawal of data-processing consent and Account deletion are different actions. Deleting an Account or uninstalling the app does not automatically cancel a subscription separately administered by a store or payment provider. Contractual and statutory notices must reach the appropriate contracting party.

Suspension and termination require a valid contractual or statutory basis. We take account of the reason, seriousness and proportionality and any required warning or opportunity to remedy the issue. Immediate action to address concrete threats or a statutory serious cause remains possible. This draft grants no general right to end already paid services merely because they become commercially inconvenient. Statutory settlement, refund and content-retrieval rights remain intact.

Content rights survive termination only to the extent validly agreed and legally permitted; see section 9.

Governing law and disputes

The agreement with Labonde is governed by the law of the Republic of Cyprus. For consumers, that choice does not remove mandatory protection available without a choice of law, particularly under the law of their habitual residence where Article 6 of the Rome I Regulation applies.

Statutory international jurisdiction rules apply to consumers. No exclusive Cypriot jurisdiction is agreed to their disadvantage. For businesses, Cypriot jurisdiction applies only to the extent legally permitted and validly agreed. Contracts with Paddle or store contracting parties must be assessed separately.

We are not willing to participate in consumer alternative dispute resolution unless required by law or contract. Whether such an obligation exists must be confirmed for the services before publication. Access to courts and data protection authorities remains unaffected.

Changes, contact, and miscellaneous

Publishing a new version of these Terms does not automatically amend an existing contract. Contractual amendments require a valid legal or agreed basis and, where necessary, your express consent. Under this draft, silence or continued use does not constitute acceptance of new contract terms. We give timely information in the required form.

The consequences of invalid provisions are governed by applicable law. Valid individual agreements and mandatory rights take precedence. This clause does not generally authorise transfer of the entire agreement to another provider; statutory succession and mandatory protections remain unaffected. Limited sublicensing of specific catalogue contributions under section 9 is a separate matter.

Contact: legal@coachalyst.com.